Six Senses
What does your context smell like? Taste like? Enrich your ways of describing your design space.
What does your context smell like? Taste like? Enrich your ways of describing your design space.
A user essence statement helps you figure out what’s interesting or surprising about your user.
A point-of-view statement is a valuable guidepost in your design process.
Coming up with needs at the right level of specificity is hard. A why-how ladder can help you understand how specific or general to be.
Placing things or people on a 2×2 matrix where you define the axes can help you clarify relationships and draw out insights.
Think about a process – any process – that’s part of your design space and articulate it with a journey map.
An empathy map is one way to unpack a user story to draw out needs and insights.
Filling your design space with artifacts that connect you to your user keeps you focused on your user and can help you draw out connections and insights.
You’ve done your empathy work – now what? Sharing and capturing stories will help you crystallize and identify your key findings.
Look beyond the problem space that you’re studying. Parallels and connections between your area and other areas can invigorate your empathy research.
